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From time to time all managers have to tell people things they don’t want to hear. Maybe their quality of work is slipping or their job role is changing; maybe they aren’t adhering to the dress code or are just too noisy in the office.
A good manager can take these difficult conversations and turn them into constructive discussions which improve performance. Kineo’s Difficult Conversations Essentials is here to help your managers to do that by improving their skills when it comes to difficult conversations.
This 40 minute module covers:
The steps involved in preparing for a difficult conversation
How to use effective listening, body language and feedback to achieve the desired result in a difficult conversation
Techniques to diffuse argumentative, aggressive, or hostile behaviour
