Articles by Chip Cleary

Front-Line Leaders: 3 Capabilities for Improving Retention

This is our third post on capabilities that Front-Line Leaders require in order to help their organizations achieve specific business goals. As we’ve said in our first two posts, it’s not news to say that organizations should develop the specific capabilities their people require to deliver the specific business outcomes they seek. But just what are …

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Front-Line Leaders: 3 Capabilities for Improving Productivity

At Kineo we’ve recently been talking with a number of organizations about how to develop new Front-Line Leaders. A new Front-Line Leader is someone who has recently made a transition from the role of individual contributor to now being a leader of people. This transition from individual contributor to team leader represents quite the challenge because …

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Front-Line Leaders: 3 Capabilities for Improving Quality

It’s a commonplace for a business to say that it must improve its leadership, particularly front-line leadership. But what does it mean to improve leadership? Is it always the same task across companies? Or is 'improving leadership' a job that depends on the context and business goals to be achieved? We often speak of teams in terms of quality …

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Debunking the Myths of Onboarding

When your new staff members think about your corporate onboarding program, which of these statements is closer... "What a great experience! Coming to work here was definitely the right decision!" or "Onboarding? Oh, you mean those compliance courses I had to take just before that session I had to go through on how to fill out expense reports?". …

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6 Tips for Front-line Leadership Development

It’s not controversial to say that the front line matters. Market researchers consistently agree that companies are increasing their investment in developing front-line leaders, i.e., those who directly manage line employees. According to Bersin , companies tripled investment from 2009 to 2012. According to Training Magazine , “Management/Supervisory …

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Targeted Training Investment - Part II

This is Part II of a two-part description of a rapid, crowdsourced approach to conducting performance assessment. Part I described the problem we faced and what we achieved. Here, we describe how we executed the approach. Where We Left Off In Part I, we described how we wanted to conduct a performance assessment to help size and target a large …

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