The BMI L&D team is responsible for many things, a key responsibility being to ensure that the learner experience, especially for mandatory training, is focused and tracked effectively.
BMI previously had inefficiencies in how learner performance was assigned and tracked:
- Mandatory training was assigned by job description rather than roles and responsibilities
- Mandatory training requirements were interpreted by site and were therefore inconsistent
- Audit reports were compiled manually and were time consuming to produce
To improve targeting and tracking, BMI worked with City & Guilds Kineo and Totara, to develop significant new functionality for their open source LMS.
The new functionality, which is now being adopted by other users, allows for:
- Mandatory training matrix: The matrix outlines what courses are mandatory, how often they need to be taken and who needs to complete, by role and responsibilities. This provides real clarity about what is actually mandatory and who needs to do it.
- Frequency of some mandatory courses moving from annual to bi-annual: This significantly reduced the amount of time spent on annual mandatory training. The overall cost saving equates to 31 FTE – over £800,000 worth of time per annum.
- Anniversary date renewal: BMI used to require people to re-take mandatory training over a 12 month period, but sponsored CG Kineo to develop BMiLearn to automatically prompt learners to renew a course on the anniversary date of its completion in the time frame stipulated in the policy i.e. annually, bi annually.
- Targeted mandatory training: The BMiLearn personal profile questionnaire was developed to capture specific roles and responsibilities. This profile was then used to automatically update every person’s learning plan with the appropriate courses, so it’s far more personalised, targeted and efficient.
With new reports, the Care Quality Commission can now see, in real time, the compliance rate for the business, region, hospital, department, and individual. Time is no longer wasted tracking through paper and manual processes. The reports from BMiLearn have seen the compliance rate increase from an average of 40% per hospital to 60%.
These innovations have more than paid for themselves in year one alone by driving up compliance rates by 50% and releasing considerable amounts of time for front-line service and back-office administration.