Customer Service E-Learning
You don't need us to tell you that customer service is what makes the difference between players and winners, whether you are a business, a government or a not for profit body (and if you did need us to tell you, well, we're telling you).
Recent studies have shown that customer experience is a prime determinant of business success and can be a key competitive differentiator.
Customer service training is essential in many industries and sectors but it has to improve the customer experience. This means transforming the behaviour and attitude of employees, so that they are really customer-focused.
E-learning is often part of a blended learning solution involving coaching, workshops and e-learning.
At Kineo we are proud to have partnered with the Institute of Customer Service and with leading companies to develop e-learning solutions, including O2, Vodafone, Boots, M&S and many more.
You can read some of our customer service case studies here:
M&S customer service e-learning, which improved customer service by over 20% through a single e-learning module.
HP customer experience e-learning, delivered as part of a cultural change progam.
Pharmaceutical customer solutions e-learning, a blended program to improve customer solutions.