Today 63% of us use AI such as predictive typing every day without even realising it, according to a survey from HubSpot. So if that figure is to be believed, then the workplace of the future might already be here?
Well not quite yet. The reality is that most organisations still have a long way to go and be clear on how to combine AI with the human element of their business. The best starting point is always to remember why you are introducing any new technology into the workplace. It should always be to improve the nature of work and/or to improve the outcomes of work.
There are plenty of examples out there of organisations successfully doing just that to inspire employee engagement. Also using innovation in ways that boost productivity, increase efficiency or improve workplace learning. Global ambassadors clearly leading the way include Amazon, Apple, Google and Microsoft. Recently published research by AI Forum New Zealand explores the future implications, opportunities and challenges presented by the introduction of artificial intelligence and the crossover with personalisation in learning.
“The traditional model of ‘learn, work, retire’ will become increasingly redundant as AI and other automation technologies reshape the way we engage with work as a society.”
“Some current roles will be reshaped, others displaced and entirely new roles created. Access to lifelong learning will become increasingly essential. In the years to come there will be a growing need to retrain adult workers.”
AI will also drive the future of workplace training. It’s ability to personalise a journey and experience offers higher relevancy and interest to learners, and contributes to them more likely achieving the professional development goals that benefit the organisation.
For example, a basic and advanced learner can take up the same training module and progress their training at a speed that suits them, on their preferred device, opting for their chosen style of learning experience at that time - whether it be audio or video, or a blend of the two.
We are not that far away from this learning utopia, there are already exciting and interactive opportunities within elearning now that will continue to develop exponentially. Our very own learning experiences will soon be so very far removed from the box ticking learning modules of the recent past.
One of evolutions we are reviewing closely is in support of learner progress and how with personalised learner experiences, completion rates could significantly rise and provide a higher level of ROI on the training investment.
Addressing the growing ‘Skills Gap’ will be an increasing focus for all organisations in a changing workplace, fuelled by automation and the advancement of AI.
The ‘winners’ will be organisations that can take what is today a challenge and turn it into an opportunity. To develop the learning infrastructure that will facilitate the development of their workforce’s skills and interests, to hone their soft, empathetic skills to reach their true potential, both professionally and personally.