Articles by Stephen Walsh

What Kevin Spacey Just Told Us About Elearning

I wrote our first top tip in June 2008 with the title ‘ Learning Starts with a Story ’. Over 100 tips (and lots more) has come and gone since then in learning technology. But – spoiler alert – nothing has really changed around storytelling. It predates our little learning technology world and will outlive us all. This Halloween we’ll try and scare our kids – …

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How To Design For Multiple Personas in Your LMS

We all learn differently – you knew that. Personalisation is the topic of the hour in learning technology. But can your LMS make a personal experience across your organisation, and still earn a decent return on investment? Designing for personas is the answer. In the first instalment of our October Totara User Group webinar series, we explored how to effectively implement blends within a learning …

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How To Choose a Successful LMS

Chances are, if you're exploring new LMSs for your organisation, you've got a bit of a headache. We love open source technologies, and are firm advocates of Totara LMS (we did co-create it after all). However, with so many LMS options out there – both proprietary and open source – choosing an LMS can be a bit of a minefield. So, where do you start? To support you in your decision-making, here …

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5 Ways To Create Onboarding With Empathy

Our new onboarding guide makes the case for empathy in the design of onboarding experiences. It’s business sense: with nearly 1 in 3 new hires leaving their jobs within the first year, it’s in our interest to do a better job of welcoming them and meeting their needs. Is that all down to learning experience design? Of course not, but it’s part of our responsibility. Here are five design approaches …

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5 Tips for Adopting a Responsive Elearning Design Approach

When you're faced with delivery to multiple devices, such as desktop, tablet, and smartphone, you have a choice. You can create multiple native apps, one for each specific device you wish to target, but that's expensive, time consuming and difficult to maintain.The alternative is to adopt a Responsive Elearning Design approach. What is responsive elearning? Responsive elearning design …

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Applying Top Trends: A Lesson (and Tips) on Practical Application

As headline sponsors of this year’s Learning Technologies Conference, January 29-30 at Olympia 2, London, Elearning Company of the Year, City & Guilds Kineo offered one lucky learning and development professional a free ticket to the event. Participants were asked to share practical ways in applying one of the 10 learning technology trends as outlined in the latest Learning Insights …

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Designing learning for great customer service

If customer service is what makes you stand out, you better be sure your customer service learning programmes are outstanding too... Ask yourself, what’s really the difference between your company and your competitors?  For some organisations there is a genuine product differentiation. Some have a secret sauce that others can’t replicate. Some win on cost - and you will get what you pay …

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Lead with Marketing, not Learning

People talk a lot about making the learning experience engaging. Usually what that means is that there’s good content, presented in an interesting way, usually with some nod to interactivity, inside the modules or elements of the blended programme. And it might well be engaging – but that’s subjective. A screen of text might be engaging, if I’m interested in the subject. And a lot of so-called engaging …

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Better E-learning – the Pixar way

When it comes to strong narrative and characters, combined with technology – sorry, e-learning market but Pixar knocks us all into a Spacemen’s helmet. They’ve shared their 22 tips for great storytelling. How many of them can help us make our e-learning better? Less than infinity. But not much less...     Ever since Steve Jobs decided that founding Apple wasn’t ambitious enough, …

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Using Learning Technologies to Build Vocational Skills

The vocational landscape is changing. All of us in learning have a responsibility to make the experience better for learners coming through. They’re tomorrow’s employees and leaders. How can we support them better? Here are seven quick tips to consider...     1. Listen to employers One in three British businesses believe that our education system is failing to equip …

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