Customer Service

Who doesn't need a tip once in a while to help you improve your approach?

Our team of learning designers have built up a nice set of them to help you out. Whether it's detail on design of interactions, or guidance on how to get started with a new project, you'll find a focused and helpful nugget of advice in here.

We regularly bring you new top tips, which means you’ve got a whole design team to help make sure your elearning and learning technology is designed to succeed.

Want a tip on something in particular? Let us know - we'll get right on it.

Designing learning for great customer service

If customer service is what makes you stand out, you better be sure your customer service learning programmes are outstanding too... Ask yourself, what’s really the difference between your company and your competitors?  For some organisations there is a genuine product differentiation. Some have a secret sauce that others can’t replicate. Some win on cost - and you will get what you pay …