Regulation of the financial industry continues to be a hot topic, so there’s never been a better time to ensure your staff are up to speed on Treating Customers Fairly (TCF).
Our Treating Customers Fairly module takes a practical, real-world approach to explaining what TCF means for a financial business, and offers clear guidelines to ensure you stay TCF compliant.
This module provides essential information for staff who are new to TCF, and is an ideal reference for those who need to refresh their understanding.
The 40 minute module looks at:
- The role of the Financial Conduct Authority in enforcing TCF
- The 6 Consumer Outcomes and how they impact on day-to-day business
- How TCF is central to maintaining trust and consumer confidence
- The penalties that can be incurred for TCF failings
To arrange for a demonstration and to find out more, get in touch.