Customer Stories

Whether you’re a small start-up, or large multinational, we’re already serving customers just like you. This means you can be confident in our ability to understand your requirements and the challenges you face, and partner with you to deliver the service solution you need.

We're listening to your feedback

We asked some existing customers what makes City & Guilds Kineo’s Client Services team so invaluable to work with…

Tesco

"When we looked for a service partner for the Tesco Academy team, we needed quick response times, a partner who understands our priorities and reacts quickly to large scale changes. We have a very good working relationship with City & Guilds Kineo's Client Services team where we have got to a point on not just reacting to issues but we are able to be proactive and preventative."

Central England Co-Operative

"I'd like to take this opportunity to thank all of you for your help and support for all the Calls / Issues that I've been involved with as your prompt help and advice has been second to none, a shining example that others should take note of."

British Charity

"The team are always very approachable and helpful. They always work hard to find a resolution and don't give up on difficult issues."

London based Health Care Provider

"The experience is consistently amazing. The team show a stunning ability to deal with my 'user idiocy' without ever showing a hint of frustration, always pick up and respond to whatever challenge I raise with lightning speed, and deal with it with great efficiency. Expectations are always sensitively managed when required and if needed there's a meaningful negotiation about resourcing priority work. In terms of the team's technical skills, there appears to be nothing that they can't do. I very much value your friendly customer-focussed attitude. At times I think your input goes above and beyond."

Leading Global Travel Company

"The team always takes a proactive approach to problems and issues even those that are not directly theirs to sort out."

Global Property Management Company

"I have very much appreciated the opportunity to discuss technical problems over the phone with the support team. All the people I have dealt with have been extremely helpful and supportive."

  

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