Each client support service we provide is based on your requirements. You tell us what you need and we provide the skills, experience and capacity to deliver.
Our services can be categorised into four main areas: hosting support, client support, software training and infrastructure and support consultancy.
Our aim is simple – to be a true one-stop-shop, the only partner you need for all your learning service needs, both locally and internationally. We do this through employing the best people; those who possess a passion for great customer service and exceeding expectations.
Whatever your hosting requirements, we can meet them. Our team will guide you in deciphering the best hosting platform to meet your needs, before deploying and managing on your behalf. We won’t bore you with the finer details, but just to say our Engineers are Redhat educated and place data security, system uptime and site performance at the top of their priority lists.
Everyone needs a little support
It can be nerve-wracking rolling out your learning to users. What if there’s a system issue? What if it doesn’t go smoothly? There’s no need to worry. We’re here to support and guide you in any way you need, from a simple admin “how-to” through to the investigation and fixture of a complex code-related issue. We do this with a focus on responsiveness, attention to detail and a friendly manner. Let us be the experts: ensuring peace-of-mind for you and your colleagues.
Training: not just for the classroom
However you use your LMS, we can provide a range of training to meet your ongoing needs. We take a modular, bite-sized approach within our Client Services team, with packages designed to focus on specific areas of functionality most relevant to you. Not everyone needs to become a system expert, but it helps to know as much as possible.
We also appreciate the importance of looking ahead and asking the question “What next?”. This is where our consultancy service is invaluable, helping you consider and decide how best to further develop your online learning and LMS, in terms of approach, infrastructure, software and support.
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