At City & Guilds Kineo we focus on developing solutions that improve performance for our clients.
We've worked in most industries, and solved learning challenges from the customer service front line to the senior leadership team, from the oil rig to the marketing department, across many sectors including financial services, retail, technology, health, energy, government, and telecoms.
Our focus is in the six areas where our experience has shown us that learning needs are greatest and most common across these sectors. Here we share a quick overview of our specific expertise that we've used on over 2,000 projects. How can we help you?
Induction and Onboarding
It’s as true in learning as anywhere else: first impressions matter. Help your new team members to belong and be productive from the beginning. with a first learning and support experience that sets the right tone.
Compliance and Policy
Go beyond box-ticking to achieve proven and lasting behaviour change with our cost-effective solutions that can include built-in campaign management and ongoing evaluation to drive through the behaviour change.
Make sure your front line is delivering a great customer experience with our focussed learning programmes. We’ll help you excel in your customer service learning experience, through focused elearning that can be accessed on multiple devices and customer service portals and communities.
Leadership and Management
We’ll help you make sure your learning programmes are as flexible and responsive as we ask our managers to be. From a tactical intervention, through to a bespoke programme, and qualifications from partners including the Institute of Leadership and Management (ILM), also part of the City & Guilds Group.
Sales and Product Knowledge
Your sales team are keeping you in business, so shouldn't you be delivering learning that means business too? Let us help make sure you’re delivering effective learning for your sales teams with focused bespoke solutions, rapid and multi-device product knowledge updates, and actively managed sales and product knowledge portals.
Technical and Process Training
Underlying success in most roles in organisations is effective processes. If you need people to apply that process – you need to train them. Let us support you with focused systems and process elearning that’s practical and engaging, and qualifications aligned to your needs.