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A customized learning platform to improve Manager Training Programme for US Beef

US Beef logo

About US Beef

US Beef is the largest franchisee of Arby’s Restaurant Group. The US Beef footprint today serves guests in 330 restaurants across eight contiguous Midwest and Western US states.

Key project features

  • Open source learning platform icon

    Open source learning platform

  • Performance improvement icon

    Performance improvement

  • Award winning icon

    Award winning

The challenge

Moving on from a labor intensive program

Historically, US Beef used a structured ‘mentored apprenticeship’ model that saw trainees undergo a six-week paper based program working directly with training managers. The program was delivered in three two-week phases, each addressing approximately 5-10 skills areas.

The program consisted of training managers leading trainees through observations, practical exercises and evaluating trainee's ability to perform the skills needed as restaurant managers. Although the program delivered results, it was a very laver intensive process and required highly skilled training managers to assess trainees at each stage of the program. The program also required significant paperwork upkeep and organisation from training managers.

The US Beef menu on a phone

OUR SOLUTION

A new approach to training

Kineo partnered with US Beef to expand their current manager training program (MTP) in order to create a new approach to training. The program needed to better suit the culture of US Beef, be rolled out on a wider scale and more efficient.With the implementation of a customized Totara Learn platform US Beef were able to introduce the significant technology support that the MTP needed.

    A tablet displaying the login page for the US Beef platform

    This included:

    • trainees accessing and completing skills areas online
    • tracking trainees progress and completed courses
    • customized courses in compliance, professional skills and leadership to prepare trainees for US Beef franchises
    • supporting HR with performance management.

    The LMS also incorporated customization so that the enhanced program was simplistic enough for both trainee and training managers to use. Customizations such as:

    • clear dashboards
    • summary of the learning plan with US Beef specific appraisals and assessments process incorporated.
    An overview of the learners progression on the learning platform

    An illustrated employee wearing a catering uniform
    Illustrated salad in a bowl
    Illustrated milkshake and curly fries
    An illustrated burger with two employees
    An illustrated employee wearing a catering uniform

    The results

    A more efficient program

    US Beef has seen excellent results from its Totara LMS so far. Training Managers can now train twice as many trainees simultaneously as with the previous system, making the training process much more efficient.

    Senior Leaders and Training Coordinators in the organization now have greater visibility into employee progress. Training Managers now require less support from District Managers owing to the more robust structure and support.

    As well as this, US Beef and Kineo were awarded a Gold award in the Best Blended Learning category in the Brandon Hall Group Excellence Awards.

    "When Kineo said they wanted to submit our MTP for an award, we were really excited. Not because we thought we would win, but because they’re such a great partner, and it made us feel confident knowing Kineo had that level of pride in our project. So many people worked tirelessly on this assignment."

    Bo Davis, US Beef chief operating officer, who led this initiative.