Compliance elearning
Helping you find your North Star
We’ve covered a lot of ground in the articles as part of this series – and we’re aware there’s plenty more that could be said. But if you were to force our hand, what do we prioritise as the key takeaways for transforming compliance-based learning and driving the changes you need to see? Here are our seven steps to success.
Article no. 10 of 10 - The Kineo view on: Compliance elearning
We recommend that you:
- Get under the skin
of your audience, putting them front and centre, using methodologies like
design thinking, human-centred design and learning experience design.
- Map out your future vision – where do
you want to be? What is stopping you from getting there? What is your roadmap
to success?
- Build
in the needs and wants of all your stakeholders and design for the
problems that are shared.
- Test and
learn – don’t set it and forget
it. Continually evaluate your initiatives and don’t be afraid to pivot and
start again if you need to. Innovate and adapt as you go along.
- Leverage design patterns
and solid UX principles to create efficient, consistent learning experiences.
- Think of
data as your new best friend. It will
give you the evidence you need to sell your ideas into the business and
assurance that you’re making the right decisions.
- Envisage your ambition to change your compliance learning as a journey. Some of the bigger changes you want to see can be a point of destination. Don’t feel so overwhelmed by everything you want to do that you end up doing nothing. Even small changes can make a big difference.
We’ll continue to upload relevant case studies and learnings
as we progress on our own journey in defining best practice approaches to
compliance-based learning, so do keep coming back.
Please check out some of our free, no-strings reports and guides in the Resources section of our site.
And don’t forget, we love talking about this stuff so if you have
any questions please don’t hesitate to get in touch. We're here to help.
Check out the related articles in the series to continue exploring The Kineo view on: Compliance elearning.
If you want to know more about how we create better learning experiences for compliance-based learning, drop us a line to book a free consultation with one of our learning experts.
Additional external resources
Building capabilities to deliver on your business strategy:
gx-cons-hc-learning-solutions-placemat.pdf (deloitte.com)
Why Your Compliance Programs Are a Million-Dollar Waste of Time, by Hui Chen and Eugene Soltes, Harvard Business Review, March-April 2018:
https://hbr.org/2018/03/why-compliance-programs-fail
The changing role of compliance:
https://www2.deloitte.com/content/dam/Deloitte/gr/Documents/financial-services/gr_fs_the_changing_role_of_compliance_en_noexp.pdf
U.S. Department of Justice Criminal Division Evaluation of Corporate Compliance Programs, June 2020: https://www.justice.gov/criminal-fraud/page/file/937501/download
L&D Global Sentiment Survey, Donald H Taylor, 2021:
https://donaldhtaylor.co.uk/research_base/global-sentiment-survey-2021/
SEC Speech: The Culture of Compliance, Lori A. Richards:
https://www.sec.gov/news/speech/spch042303lar.htm
Nudge: Improving decisions about health, wealth and happiness, Richard H. Thaler, Cass R. Sunstein, 2012:
https://www.amazon.co.uk/Nudge-Improving-Decisions-Health-Happiness/dp/0141040017
Measuring compliance programmes effectiveness:
https://oig.hhs.gov/compliance/101/files/HCCA-OIG-Resource-Guide.pd
Reimagining Compliance Training - A new learning experience to drive performance, Brandon Hall Group:
https://go.brandonhall.com/ComplianceTraining2021
PACE: ING's way to innovate:
https://youtu.be/C3FRA9iA7FE
Visualizing the 4 Essentials of Design Thinking:
https://medium.com/good-design/visualizing-the-4-essentials-of-design-thinking-17fe5c191c22
The Field Guide to Human-Centered Design:
https://www.designkit.org/
Jakob Nielsen’s 10 Usability Heuristics:
https://www.nngroup.com/articles/ten-usability-heuristics/
Action mapping: A visual approach to training design, Cathy Moore:
https://blog.cathy-moore.com/action-mapping-a-visual-approach-to-training-design/
The Neuroscience of Organizational Culture, Kevin Weitz:
https://library.psychology.edu/wp-files/uploads/2014/12/The_Neuroscience_of_Organizational_Culture_Ver3.pdf
The Brain that Changes itself, Norman Doidge:
https://www.amazon.co.uk/Brain-That-Changes-Itself-Frontiers/dp/014103887X
Mindsight: The New Science of Personal Transformation, Daniel J. Siegel:
https://www.amazon.co.uk/Mindsight-New-Science-Personal-Transformation/dp/0553386395
Evaluation of Corporate Compliance Programs, US Department of Justice, Criminal Division, 2020:
https://www.justice.gov/criminal-fraud/page/file/937501/download
Behavioural economics: seven principles for policy-makers, NEF:
https://neweconomics.org/uploads/files/cd98c5923342487571_v8m6b3g15.pdf
The Ethics Study, Principia, Clifford Chance, the International Chamber of Commerce, INvolve, GlobeScan and the Institute of Business Ethics, 2021:
https://www.principia-advisory.com/ethics-study/
Google’s Material library:
https://material.io/design
10 Usability Heuristics, Nielsen Norman Group:
https://www.nngroup.com/articles/ten-usability-heuristics/
Compliance elearning
Helping you find your North Star
In this suite of articles on compliance elearning, we take a helicopter view of the compliance landscape, talk you through our latest thinking and research, and share our recommendations for transforming your mandatory training – helping you find your North Star. We hope you find it useful and we welcome your feedback. Please get in touch if you'd like to discuss your own compliance training challenges with one of our team.