Failure to Comply in 5 Steps
Shaping the future of learning
Compliance is often seen as a dirty word in learning technologies. Why? Because nobody really wants to do it. It often entails an organisational push of 'tick-the-box' training on systems that just provide the boxes. Where does it go wrong? And what can we do to turn it around?
It’s sometimes easy to forget one of the most fundamental learning requirements and key drivers for organisations: compliance. And there are plenty of ways to get it wrong.
In our time in learning technologies, we've come across some difficult thought processes when it comes to compliance. Here, we show you that there's a better way to establish your compliance learning, without failing to comply with new learning technology standards and the high expectations of your learners.
Issue #1: Designing Systems Purely For Compliance
Way To Fail: “There's no need to worry about the user experience, is there? So what if it takes the learner time to find out what needs to be done and navigate around the learning? They've just got to get it done, so that we (the organisation) can get the reports they need.”
Turn It Around: The experience for the learner is vital when it comes to compliance training. Instead of trying to tick off the compliance checklist, you need to ask yourself how you can make this typically dry and boring area of training fun and engaging for the learner. Getting the user interested and engaged makes the training more effective and efficient. So, instead of practicing the "just because we have to" notion of compliance - whether that's the content itself you're dealing with, or the layout and functionalities of your portal, explore ways you can move the learner from reluctant to engaged.
We recently designed an elearning module on compliance for a client where our challenge was simple: Design the nagivation to be so intuitive that we don’t need any system help screens (which, let’s be honest, nobody looks at). And it’s worked - the client has had zero calls to the support desk about navigation. That just makes the overall experience so much better for everyone.
Issue #2: Just Get The Info To Everyone, Now!
Way To Fail: “We don’t need to differentiate between users, locations or competencies. This is just compliance, so let’s just get everyone in the system now. The managers can sort out the results later.”
Turn It Around: As we covered in problem 1, you need to think about learners. Rolling out compliance learning to all learners, all at once, is a sure-fire route to failure. We know your time is precious, but you really do need to put time and effort into understanding what the learner needs. If your team is dispersed geographically, do they have different needs? Do you have a range of skills within the business, and if so how will you adapt training to each individual’s needs? Empathise with them. Only provide what’s genuinely relevant to their role, location and responsibilities. It’s a win/win: a shorter and more efficient experience which saves time across the business, and a more personal experience for the learner.
Issue #3: End Reporting? Forget About It!
Way To Fail: “We think it’s easier to just rip a standard report out of the system. Because we have lots of admins, there’s probably someone who can manipulate the data. And if not, we can just sort it out later.”
Turn It Around: Not looking to future requirements is a real problem, and it will come back to haunt you. It’s worth taking the time to build dashboards and customised reports early on, ensuring you have access to the data you need (especially if you need to prove ROI on your new LMS or portal). Not scoping your requirements, or adding them at the end, could result in real problems with data and make it difficult for you to prove it was worth the investment. Think about what you need now (before it’s too late), and make sure you have structures in place to support your requirements.
Issue #4: Just Stick to the Screen
Way To Fail: “We don’t think compliance training is right for more pervasive learning scenarios. Learners need to be in a controlled environment, at work, to complete their mandatory training.”
Turn It Around: Compliance, say hello to 2014 (the world of multi-device, multi-screen and social learning). Discard your preconceived notions of compliance training; it does not have to be dull, banal and boring (no, really). The world of learning is changing, so why not give learners a chance to feel empowered by giving the access to learning on the move, wherever they are? You can achieve this through a multi-device LMS and responsive elearning. Learners can be compliant on-the-go, we just need to provide them with opportunities to do so.
Issue #5: 70/20/10 Has No Place In Compliance
Problem: "Compliance is about knowledge, not application. Why would I waste time providing learners with opportunities to demonstrate what they know when a simple tick box suffices?"
Solution: Have you ever considered bringing your compliance beyond the screen? Giving learners chances to show what they have learned, and even putting those newly acquired skills into practice, guarantees higher rates of learning retention, and engages the learner further. Now doesn’t that sound better than your average tick-box?