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28

Feb 2019

Support: What our clients say

Blog posts

Kineo

Kineo

Shaping the future of learning

Kineo’s Client Services Team have received fantastic feedback to our biannual survey asking our existing LMS clients to review the service we provide.  

The survey asks our clients to outline their satisfaction levels in several key areas, to prioritise the most important characteristics of the Client Services team, and to elaborate on where we perform well and what we could do better. 

Standout satisfaction

There aren’t many contexts where 100% satisfaction is not an excellent achievement and the Client Services team received the maximum score in the following areas: 

  • Initial response time
  • Courtesy and friendliness

Last March our clients told us that friendliness was one of their top priorities and we worked hard to make sure this was a focus. This is great feedback that the team’s efforts are giving our clients positive results.

Client priorities  

Here at Kineo we believe that the best way to predict the future is to create it. This is one reason why our client’s feedback is so important as it helps us build a future where our clients’ priorities are met, and our working relationships are collaborative.

In September’s survey our clients told us their top three priorities were:  

  • Proactive in providing solutions
  • Knowledge and competence
  • Being adaptive to their business needs

We have made improvements in these areas, with proactive solutions and adaptiveness both seeing improvements in September’s results compared to March, whilst continuing our high level of knowledge and competency. This helps us know that we are already on the right track in building the future our clients need and also gives us clear areas to focus on to ensure we continue to offer the best solutions. 

The results

Overall, a fantastic 97% of the clients that responded reported that they were satisfied with their experience of Kineo’s Client Services team. This excellent score is an 8% improvement from an already successful March survey. We are delighted with both the positive feedback and the clear guidance for areas of improvement.  

ClientSatisfaction_infographic_September-02.png

Kineo

Kineo

Shaping the future of learning

Kineo helps the world’s leading businesses improve performance through learning and technology. We’re proud of our reputation for being flexible and innovative, and of our award-winning work with clients across the world.


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