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Mar 2020

Kineo's response to the Covid-19 outbreak


updated 30th March 2020

The COVID-19 outbreak is a fast-paced and constantly changing pandemic which, as we all know, is affecting countries across the world. We are closely monitoring the global situation and putting in place our own measures to support our clients, employees and stakeholders.

Business continuity

While the health and welfare of our staff and colleagues is a priority for us, it’s important to reassure our clients that as a remote learning provider we are ideally placed to support you and the projects we are delivering.

We are following government guidelines and World Health Organisation (WHO) official advice and all staff are now working from home. There may be some minor disruption to business as usual at times but we expect this to be minimal. 

We have an established business continuity process, supported by a Crisis Response Team (CRT). The team has a strong understanding of the key processes and systems, and the needs of our employees, clients and stakeholders. Business continuity arrangements are being reviewed and managed in line with the latest advice regarding COVID-19 as the situation evolves.

In addition, we have set up a COVID-19 Incident Response Team who meet daily to review the ongoing situation and latest Government and World Health Organisation official advice. This team is responding to queries and preparing and issuing guidance and will be working closely with our Crisis Response Team to ensure the business is prepared to respond to the changing situation and any incidents that may arise.

Supporting our clients and employees

We’re confident in our teams’ ability to support our clients across all of our products and services. We have also confirmed with our providers where necessary that they are able to continue remote delivery and support services through these challenging times.

We are taking a number of actions including:

  • Keeping our people informed and updated on actions they can take to reduce the impact on themselves and others around them
  • Facilitating flexible home working for all our staff, to manage business as usual and their home situations
  • Providing guidance and training on the use of virtual delivery for meetings for our clients and across our fellow City & Guilds Group businesses
  • Advising and reminding all staff to act in accordance with government hygiene, health and safety advice 
  • Being proactive with our clients to understand how we can best support them with their needs, requests or concerns
  • Contacting clients where necessary regarding upcoming work to agree an action plan
  • Engaging with our third-party partners and suppliers to ensure that they have resilient business continuity plans in place

We’ll continue to deliver great digital learning throughout these challenging times and expect minimal disruption to our clients. We recognise that we're all navigating somewhat uncharted waters, and there may be things we and you haven’t had a chance to consider yet. 

As a business that specialises in delivering online learning solutions with remote delivery, we're well placed to aid remote working, learning and development. Please let us know if there are any areas you need advice or support in – we’re here to help.

If you would like to speak to any one of us, if only to bend an ear or hear how we’ve identified different ways to overcome the challenges of remote communication, learning or other service delivery, please don’t hesitate to contact your Solutions Consultant or other Kineo contact, or email us at

Good luck out there, together we'll get through this. 

All the best, 
Stuart Chadwick

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